Work-from-Home Call Center Agents

Customer Service

$13.92 – $18.45 per hour

GENERAL DUTIES AND RESPONSIBILITIES

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

EXAMINATION REQUIREMENTS

• Typing Test: Measures an individual’s typing speed and accuracy.
• Troubleshooting: Curiosity and drive to get to the root of a problem.
• Decision-making: Confidence to make sound judgments.
• Communication: The ability to effectively communicate abstract topics.
• Comprehension: The ability to interpret customer intentions, despite what they are asking/saying.

TECHNOLOGY REQUIREMENTS

• Direct Internet Connection: Complete and pass connectivity test.
• Working Laptop or Desktop: Complete and pass system diagnostics test.

NOTICE SCREENINGS REQUESTED

You may receive multiple requests for background checks in regards to this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.